2009 GREAT WOMEN OF GAMING
Proven leader

Madilenia B. Chavarillo

Executive Director of Gaming Operations
Sky Ute Casino Resort

 

Madilenia B. Chavarillo is an inspiring example of how strong roots and a quiet determination can make a difference in an industry often known on "the outside" for its frivolity. And these traits have carried her through 17 successful years in gaming at the Sky Ute Casino Resort in Ignacio, Colo.

Though she was born in New Mexico, Chavarillo has spent most of her life in the Ignacio area, having been raised there with her three siblings. It was there that she gained the foundation that would carry her through an education away from home and a quick return to her Southern Ute tribal community. Chavarillo is proud to name her parents, Randy and Marlene Baker, as two of her most influential mentors.

"They've definitely instilled some strong values in me, and have always taught me that honesty is the best practice, and having respect for everyone and believing in yourself will carry you through anything," Chavarillo explained. "And just those simple things have brought me a long way."

That journey started when Chavarillo went back to Albuquerque, N.M., where she lived during her childhood years, to attend the University of New Mexico. There, she focused on business coursework with the hopes of someday owning her own business. Though she left New Mexico early, being hired at Sky Ute in 1993, she continued to pursue her education, something she lists as one of her most significant personal achievements.

By interleaving her studies with her work at the casino, Chavarillo eventually earned a dual bachelor's degree in business and human resource management from the University of New Mexico in 2000. She stated: "It's not always easy to sacrifice valuable time with family and friends to remain focused, but having that vision and that commitment to just do what you know needs to be done makes you a better person overall." Always striving to reach the next level, Chavarillo is planning to work toward a master's degree in the near future.

"It is rare to find an individual that has the right blend of industry knowledge and maturity to continue to grow to almost unlimited potential," said Matt Olin, General Manager and COO of Sky Ute Casino Resort.

Just like working her way through higher education, Chavarillo worked her way up the ladder in the casino. She started on the front line as a slot floor attendant and immediately became noticed for her thoughtfulness, respect and commitment to self-improvement. After completing her degree, Chavarillo returned to the casino to become an intern in slot management. She later was promoted through to slot technical manager, the executive director of slot operations and eventually her current position as the executive director of gaming operations for the past two years.

Diversity and a fast pace have kept Chavarillo interested in the ever-evolving gaming industry. The job has also kept her on her toes, which she considers to be a good thing. "It's never boring," Chavarillo said. "You cannot work in the gaming industry and expect it to remain the status quo. There's excitement in all the areas, like technology, for one. Gaming is an adult playground, and you just always have to shoot for the excitement."

But the industry hasn't been without its challenges for Chavarillo, who had to cultivate her self-confidence as she moved up to positions of greater importance. She also had to prove herself as a Native American woman in the industry, while representing both her casino and her tribe among "the big boys." And she succeeded through her commitment, hard work and pride in giving her best effort. "Perseverance is the key to overcoming your challenges," Chavarillo said.

"The gaming industry from the outside looks easy, but those of us in it know how challenging it can be," said James R. Hardman Jr., assistant director of slot operations at Sky Ute Casino Resort. "Madilenia has taken to the industry as though she was born to it."

Being a part of a small tribal community is very important for Chavarillo, and she feels a responsibility to contribute to her people—the Southern Utes. She uses her free time to act as a mentor to other tribal members, including the youth, teaching them about the importance of making education a priority and keeping themselves fit and healthy. "I'm just trying to advocate for a better lifestyle and to always hold family values close," she said. "I wouldn't be where I'm at in my career without the support and guidance of my family and close friends. The Southern Ute Tribe offers great opportunities for those who want to pursue higher education. I try to promote this to those tribal members who are interested."

Chavarillo also remains very humble, and was surprised to find herself named as a Rising Star. "I have always admired such hard-working women in the gaming industry, but I never thought I'd be recognized among them. I am truly honored to receive such a prestigious award," she said. "It's not an easy industry. You will have roadblocks and hurdles put before you, but take them one at a time. Believe in yourself and have the faith."

That faith has paid off, and at work she is known for both her teamwork and leadership skills, and always working to her fullest potential. And she does it all with a smile on her face and a helpful attitude, perhaps due to her positive life philosophy. Chavarillo commented: "We're not guaranteed a tomorrow, so live each day to the fullest. Be happy, have an open mind, a kind heart and always have laughter." TH


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